Returns & Exchanges
At I-SHA Global, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our support team at support@i-sha-global.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring that safety seals remain intact to qualify for a full refund or exchange.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send your package back to our designated fulfillment center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing