Frequently Asked Questions
Everything you need to know about your beauty journey with I-SHA Global.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days, depending on your location and local customs processing times.
Are your beauty products cruelty-free?
Yes, at I-SHA Global, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy for opened products?
Due to hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated to be gentle, but we recommend checking the full ingredient list on each product page and performing a patch test before full application.